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Privacy Policy

Last Updated: August 16, 2026

Introduction

Ncoote Ltd (trading as "Fitter Digital") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information when you use our website and services.

1. Data Controller

For the purposes of the UK General Data Protection Regulation (UK GDPR), Ncoote Ltd is the "Data Controller." This means we are responsible for deciding how your personal data is held and used.

2. Information We Collect

We collect personal data that you voluntarily provide to us when using our "Match Me" form or contacting us. This includes:

Identity Data

Your name and contact details (email address, phone number).

Project Data

Details regarding your home improvement project (e.g., location, project type, timeline).

Technical Data

IP address, browser type, and pages visited (via cookies and analytics tools).

3. How We Use Your Data

We use your information for the following purposes:

  • Service Provision: To process your matchmaking request and facilitate an introduction to a vetted fitter.
  • Communication: To contact you regarding your project inquiry or to provide support during the project lifecycle.
  • Compliance: To fulfill our legal obligations and maintain internal records.

4. Data Sharing

We do not sell your personal data. We only share your information with:

  • Vetted Tradespeople: Only for the purpose of fulfilling your request to be matched with a professional.
  • Service Providers: Third-party providers that help us operate our website, process payments (e.g., Stripe/PayPal), or manage communications.
  • Legal Requirements: If we are required to do so by law or to protect our legal rights.

5. Your Rights

Under UK GDPR, you have several rights regarding your data, including:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct inaccurate information.
  • Right to Erasure: You can request that we delete your data (subject to legal retention requirements).
  • Right to Object: You can opt-out of marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

6. Security & Retention

We take appropriate security measures to protect your information from unauthorized access. We retain your data only for as long as is necessary to provide our services and meet our legal and accounting obligations.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Neil@fitterdigital.co.uk

Company Name: Ncoote Ltd

Registered Office: [Insert Your Registered Address Once Available]