Last Updated: August 16, 2026
Fitter Digital acts strictly as an introductory agency. We provide a service that connects homeowners with independent, vetted tradespeople ("the Fitters"). Fitter Digital is not a construction company, and we do not perform, supervise, or manage the physical installation or building works. All contracts for the performance of work, including estimates, project scope, and payment for labor and materials, are formed directly between you (the Client) and the Fitter.
A non-refundable Consultation Fee of £50 is required to initiate the matching process. This fee covers the administrative costs of vetting, project review, and facilitating your introduction to a qualified professional.
Note: Should you proceed with the project, this £50 fee will be deducted from the final Agency Fee.
Fitter Digital charges a 10% Agency Fee for the matching and coordination service.
The full Agency Fee (less the £50 Consultation Fee) is due and payable no later than 14 days prior to the agreed start date of your project.
Payments for matchmaking services are processed securely via Stripe. We accept:
All transactions are encrypted and processed in compliance with PCI DSS standards. Your payment details are never stored on our servers.
Work will not be considered "booked" until the Agency Fee has been successfully settled. You will receive a confirmation email with your payment receipt and project details.
While we pride ourselves on matching you with reliable tradespeople, we act only as an intermediary.
We provide ongoing communication support to ensure the introduction process is smooth. We are happy to assist with questions or concerns during the project.
Fitter Digital is not responsible for the quality, safety, timelines, or financial aspects of the work performed by the Fitter. Any disputes, claims, or issues regarding the work, property damage, or delays must be resolved directly between the Client and the Fitter. Fitter Digital holds no liability for the performance or conduct of independent contractors.
If you cancel a project after the Fitter has been formally booked, the Consultation Fee is non-refundable.
In the event that a Fitter becomes unavailable, Fitter Digital will make every reasonable effort to provide a suitable replacement or facilitate a refund of the Agency Fee (excluding the Consultation Fee).
Fitter Digital is a trading name of Ncoote Ltd, a company registered in England and Wales.
For any questions regarding these Terms of Service, please contact us at: Neil@fitterdigital.co.uk